FAQs

I LOVED AN ITEM ON YOUR INSTA BUT I CANNOT FIND IT ONLINE :(

We understand your frustration! The item must be sold out, but keep an eye on our restocks, you might be lucky to have it soon. 

 

I CANNOT FIND MY SIZE, WILL YOU RESTOCK IT SOON?

Yes we might restock it soon, keep an eye on our website to grab it as soon as it's back in!

 

I DON'T KNOW WHAT SIZE FITS ME BEST, CAN YOU HELP?

This is a part of our job that we enjoy! Drop us a DM on @vestitilb or Whatsapp us on +961 71 32 7711 to get our experienced help in selecting the best size for you or better yet advise on the best cut for your body shape. 

 

DO YOU SHIP WORLDWIDE? 

Yes we do! We ship almost to every country in the world except for OFAC (Office of Foreign Assets Control) sanctions countries and The Lebanese boycott office sanctions countries. 

 

IS MY ORDER PLACED OR DID I NOT FINISH CHECKOUT?

Once you complete your purchase, a confirmation page must appear to you; it confirms that your order was received and provides you with an order number. Moreover, an email must be sent to the email provided by you. 

If you are certain that your order was placed but no confirmation email was sent to you, please check your spam order. In any case, we are happy to help! Whatsapp us on +961 71 32 77 11 or email us on wecare@vestitilb.com.

 

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED? 

When you receive your dispatch confirmation email from us it will contain your tracking number. This will inform you that the order has left our warehouses and is on its way. Please note it may take a few hours to one business day for any activity to show on the tracking information.

 

CAN I TRACK MY ORDER?

We use Aramex and DHL shipping providers so tracking your order is available on their Website.

Use the tracking number that has been sent to you by the confirmation email to track your shipment; if the tracking number isn’t responsive on the website or is invalid please contact us.

 

DO I HAVE TO PAY CUSTOMS?

That depends on your countries' policies and regulations. Our shipping rates exclude custom fees. 

 

DO YOU EXCHANGE SALE ITEMS?

We allow exchange on clothing and shoes items; that is with a different size or a different item even during sale! Unfortunately, we do not exchange clearance items.

 

WHAT IF MY ITEM IS DEFECTIVE OR DAMAGED IN SHIPPING?

We replace items if they are defective or damaged in shipping. If you need to exchange it for the same item, send us an email at wecare@vestitilb.com or Whatsapp us on +961-71 32 77 11.

If such an incident is to happen, shipping rates will be prepaid by us.

 

WHAT IF A WRONG PRODUCT WAS SENT TO ME?

We take responsibility of replacing the item not ordered by you by the correct item. 

 

CAN I EXCHANGE A GIFT PURCHASED FROM VESTITI?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the exchange item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, you will have to go through the regular exchange process.

 

SHOULD I PAY SHIPPING FEES ON MY EXCHANGE ORDER?

You will be responsible for paying for your shipping costs on the exchange order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

CAN I REFUND AN ITEM?

Unfortunately, we do not have a refund policy but exchange is all yours!

 

WHAT HAPPENS IF A TRANSACTION ERROR OCCURS?

In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.