RETURN & EXCHANGE
We are dedicated to offering you the best service and the fairest conditions; we would only settle for the pieces that best fit you and satisfy you the most. Hence we created this return & exchange policy for you with love <3.
1. Our policy lasts 48 hours. If 48 hours have gone by since your purchase, unfortunately we can’t offer you an exchange.
2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Several types of goods are exempt from being exchanged. These non-exchangeable items are:
- Gift cards
- Bags & Accessories
4. To complete your exchange, we require a receipt or proof of purchase.
Here are some Frequently Asked Questions about our exchange policy:
DO YOU EXCHANGE SALE ITEMS?
We allow exchange on clothing and shoes items; that is with a different size or a different item even during sale! Unfortunately, we do not exchange clearance items.
WHAT IF MY ITEM IS DEFECTIVE OR DAMAGED IN SHIPPING?
We replace items if they are defective or damaged in shipping. If you need to exchange it for the same item, send us an email at email@example.com or Whatsapp us on +961-71 32 77 11.
If such an incident is to happen, shipping rates will be prepaid by us.
WHAT IF A WRONG PRODUCT WAS SENT TO ME?
We take responsibility of replacing the item not ordered by you by the correct item.
CAN I EXCHANGE A GIFT PURCHASED FROM VESTITI?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the exchange item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, you will have to go through the regular exchange process.
SHOULD I PAY SHIPPING FEES ON MY EXCHANGE ORDER?
You will be responsible for paying for your shipping costs on the exchange order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CAN I REFUND AN ITEM?
Unfortunately, we do not have a refund policy but exchange is all yours!
WHAT HAPPENS IF A TRANSACTION ERROR OCCURS?
In the event that transaction error has occurred while making the payment , a refund in most cases will be issued to the same credit card you used for the original purchase.